Provider refund policy
Replacement, credit, cancellation, and refund terms for DustDHA provider purchases.
Searchers pay nothing
DustDHA does not charge searchers for tools, reports, directory access, or RFQ submission. This policy applies only to provider purchases.
Before billing activation
Free-period deliveries are stamped and valued in the ledger but charged at $0. No checkout is available until the provider has accepted post-free-period terms and commercial billing is explicitly enabled.
Qualified-delivery disputes
A provider must report a wrong-fit or unreachable-contact delivery within 7 days. DustDHA reviews the scoring, contact evidence, matching criteria, and prior claims. The normal remedy order is a replacement delivery, then a credit, then a refund on request when those remedies are not reasonable.
Credit packs
Five-pack credits are valid for 12 months and are consumed once per qualified provider delivery. A wholly unused pack purchased in error may be submitted for a full refund within 30 days. Once any credit has been used, the delivery-dispute remedy applies rather than an automatic full-pack refund.
Retainers
Retainers renew monthly during the configured long-lived subscription period. Cancellation stops future renewals; service already supplied in a paid period is not automatically refundable. DustDHA may approve a refund or credit for a material service failure.
How refunds are paid
Approved refunds are submitted through Dodo Payments to the original payment method. Bank and card-network posting times vary. Refund records and revoked credits or entitlements remain in the audit ledger.
Request support
Email [email protected] with the provider name, delivery or payment reference, and reason. Support is asynchronous with a target response within one weekday.